24/7 On-Call Support for Schools Facing Serious Incidents
When Crisis Hits Your School, We Step In
Our dedicated team provides immediate assistance to manage and resolve critical situations effectively, ensuring your school remains a safe and supportive environment.
What is the Reactive Services Package?
The Reactive Services package is a monthly retainer-based support solution designed specifically for schools. When serious incidents arise, from disciplinary issues and abuse allocations to cyber threats and parent conflicts, our team is ready to step in and assist. We work hand in hand with school leadership to manage each specific case with care and clarity, ensuring confident decision making while protecting your reputation and reducing legal risk and stress.
What we hear from schools daily:
“The parent has threatened to go to the media and the Department.”
“We’re not sure if we handled this correctly, can you advise us?”
“We’re out of our depth with this cyber bullying case.”
“We need someone neutral to chair the hearing.”
“This incident involves possible abuse, and we have no clue where to start”
“There’s talk of legal action, and we need to prepare.”
Comprehensive Service Offerings
Key Features of Our Reactive Services Package
24/7 On-Call Support
Immediate assistance for urgent disciplinary investigations, hearings, interventions, and crisis incident management.
Independent Hearing Facilitation
Neutral chairing of hearings to ensure fair and unbiased outcomes.
Cyber Forensics Expertise
Our Cyber Forensics Unit investigates cyberbullying, sextortion, grooming, and digital threats, preserving evidence and protecting your school’s digital reputation.
Policy and Safety Audits
We conduct legal and safeguarding audits, policy reviews, staff vetting, and training needs analysis to ensure school compliance and safety.
We are offering a free initial 20-minute consultation via Zoom or Teams to customise your support package to fit your needs.
Why Schools Need Reactive Services
Ensuring Safety and Compliance in Education
Schools today operate under intense scrutiny: From parents, social media, unions and even legal bodies.
One little misstep when handling a sensitive case can trigger serious consequences. Damage to the school’s reputation, leading to legal implications or sparing conflict with parents, unions and the department of education.
In many instances, the core issue isn’t the misconduct itself, but rather how the school responds. Outdated code of conducts, poor procedures and a lack of investigation support often turn manageable incidents into serious crises.
To prevent this? Schools need trusted professionals who can cover their backs at any point and ensure that every case is handled correctly.
What Our Clients Say
Understanding the Gen Alpha and Gen Z learners is a huge challenge. Disciplining them is a nightmare! This product gave me an understanding of both generations as well as their parents and I feel better equipped to navigate this journey with them.
Another incredibly worthwhile product from Buswell and Associates. The workshops and products they release are packed with information and the personal experience of the presenters is invaluable.
It was refreshing to attend workshops and see products that solve real-life case studies. The team has a wealth of knowledge on the subject, and their knowledge of the law was particularly useful.
A highly informative, engaging workshop. Especially how to recognise the different personalities that make us vulnerable and how to recover from being burnt out. Buswell and Associates just does not disappoint.
Meet our dedicated team
Buswell and Associates (Pty) Ltd has over two decades of experience supporting schools across South Africa. Our Investigative and Consulting Division was created to meet the growing demand for expert support following the rise in litigation and parent pressure in the post-lockdown education space.
Our team operates with integrity, confidentiality, and a deep understanding of the legal, emotional, and practical pressures schools face.
Dr John Buswell
brings 27 years of experience in education, including roles as CEO of Rape Wise, Managing Director of NOSA Schools Division, and Chairperson of the Education Schools Safety and Governance Alliance of South Africa.
Michael Buswell
dedicated cyber security and cyber safety expert with over five years of specialised experience training schools across South Africa.
With deep expertise in education law and crisis management, we are trusted by schools nationwide to provide clear, fair, and professional guidance when challenges arise. Available 24/7, we deliver customised solutions tailored to your school’s unique needs, ensuring you always have expert support when it matters most.